BestBuy Computer Service is piss poor
Just last weekend my wife went to pick up her home laptop at BestBuy. I figured we should use the service plan we paid for. The computer was doing ok, but the keyboard had a button missing and the touch pad did not respond well. We got a call 14 days later, which is the longest they say it will be, to come pick it up. Great, so my wife goes up to pick it up and they tell her they replaced the keyboard and hard drive. All the while I am at home working on a BizTalk 2006 presentation when I get a call “do you want them to reinstall Windows XP Home or do it yourself?” Do I what? Are you a @#$%ing moron? I wanted a new keyboard and touch pad not a brand new #$%^&ing hard drive that will take me hours to reinstall.
It turns out that they claim that the hard drive had a bad sector that made the touch pad not work. Well really my wife told them it sometimes blue screened, so they just replaced the hard drive instead of testing anything. I asked them for documentation that it was bad or why they had not called us and of course they said “We have no #$%^ing clue we are just store employees”. The best part is that when they went to reinstall XP Home for me the repair place had managed to break the CD-ROM that was perfect before it went it. Needless to say I am pissed.
You might say that is what was expected from BestBuy’s support, but seriously why does BestBuy have to have such bad service on electronics, especially computers.
Finally the best part about it. While my wife was waiting, a man came up with his computer and a zip disk. They told him it would be 90 bucks to get his computer backed up. 90 bucks to run an application? I need a job like that.
—Brendon Schwartz